My WeeBox is missing, what do I do?

You should receive tracking updates via email from WeeBox, and you will be able to track this on the Royal Mail website for the whole journey. Please check this and get in touch with your local courier if they have your WeeBox for extra delivery information.

Normally we would advise shipping can take up to 21 days, however, as international shipping is so unpredictable at the moment, we would kindly ask that you allow for extra time for your box to land with you.

If your WeeBox is showing as having been delivered but you haven't received it, please contact your local delivery provider before getting in touch with us. Services, such as USPS, have forms specifically for reporting missing items that are showing as having been delivered and we require you to follow this process before we can take any next steps.

If you’re still worried, you can get in touch with us and we will look into it for you.